At Grand Koi, we handle every order with care to ensure safe and timely delivery. We prioritize the health and safety of our products, especially live koi. Please read our shipping policy carefully:
- Order Processing:
Orders are typically processed within 2–3 business days. Each order is carefully inspected to ensure quality before shipping.
- Live Koi Shipping:
Live koi are shipped using temperature-controlled methods to maintain optimal water conditions. This ensures their health and safety during transit. - Packaging:
All items, especially live fish, are securely packed to prevent damage and minimize stress during shipping. Fragile items are given extra protection. - Special Instructions:
If you have any specific delivery requirements or requests for your koi, please include them in your order notes. Our team will do its best to accommodate them.
